Description

About Five Star:

https://fivestarfranchising.com/

Five Star Franchising is headquartered in Springville, Utah and is one of the fastest growing home service portfolio franchise companies with seven brands totaling over 600 franchisee locations across the United States and Canada. They are rapidly acquiring franchising companies – acquiring 5 brands in less than two years with more brands in the pipeline. Five Star Franchising is unique in that it provides its franchise partners the tools and support required to maximize entrepreneurial potential in growing a franchise business. 

The Role:

The Operations Coordinator in our marketing services agency is key to ensuring smooth operations, efficient client relations, robust project management, and a positive company culture. This role requires a highly organized, adaptable individual skilled in various specialized software, financial management, and interpersonal relations.

DRIVE Values:

At Five Star Franchising, our values drive everything we do. Preferred candidates will exemplify our core values during the interview process.

• Driven - We are obsessed with performance, relentless, and driven. We are focused on results and passionate about learning. 
• Real - We are willing to push back while being authentic and accountable. 
• Innovative - We have grit, moxie, and street smarts. We are experienced problem solvers. 
• Vital - We are dependable, committed, and supportive. We collaborate as team members. 
• Enthusiastic - We put people first, stay positive, and have fun. We show we care by uplifting and inspiring each others. 

Key Responsibilities:

Meeting Management:

? Facilitate and lead internal meetings, ensuring productive agendas.

? Attend department meetings, record minutes, and manage follow-ups.

Client Leadership Liaison:

? Interface with client leadership for reporting, strategic planning, and strategy discussions.

? Present reports and strategic plans, aligning with client objectives.

Project Management:

? Oversee content and creative projects, ensuring timely completion and effective team communication.

Zoho Suite Proficiency:

? Utilize Zoho CRM, Desk, Projects, and Sign for client and project management.

Creative Approval Software Expertise:

? Manage software for review and approval of work products.

Budget and Expense Management:

? Oversee agency’s spend on tools, software, contractors, and monthly budget items.

? Ensure resource use is cost-effective and within budget.

Billing Process Management:

? Manage the agency's billing process.

Company Culture Management:

? Conduct one-on-one meetings with team members to assess and nurture company culture.

? Report to the director about both positive and negative activities within the team, providing insights and suggestions for cultural improvement.

Administrative Support:

? Handle scheduling, calendar management, and report preparation.

Financial Oversight:

? Assist in budgeting and management of monthly subscriptions, tools, and contractors. 

Requirements

Qualifications:

? Experience in operations or administration, preferably in a marketing or agency setting.

? Strong organizational and multitasking skills.

? Excellent communication and interpersonal abilities.

? Proficiency in Zoho suite, Creative Approval Software, and financial management tools.

? Knowledge of company culture dynamics and team management.

Preferred Skills:

? Experience in client-facing and internal team management roles.

? Familiarity with financial management and budgeting.

? Insight into marketing industry trends.

Working Conditions:

? Hybrid/Remote-based role with standard working hours.

? Flexibility required for client schedules, project deadlines, and team meetings.

Benefits:

• Competitive salary based on experience.
• Flexible PTO 
• Potential performance bonuses.
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Health Savings Plan